Preity's Silks

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Faq

Frequently Asked Questions.

We offer a wide range of sarees, including Kanchipuram Silk, Banarasi Silk, Chiffon, Georgette, Cotton, Linen, and Designer Sarees, suitable for various occasions such as weddings, festivals, and daily wear.

You can filter sarees by occasion on our website, such as Silk, Banarasi Silk, Chiffon, Georgette, Cotton, Linen, and Designer Sarees. We also provide detailed descriptions of each saree, including fabric type, design, and styling suggestions.

We accept returns and exchanges within 7 days of delivery, provided the saree is unused, unwashed, and in its original packaging with tags intact. For more details, visit our Return & Exchange Policy page.

Delivery times vary based on your location. Generally, orders within India are delivered within 5-7 business days, while international orders may take 10-15 business days. We also offer expedited shipping options at checkout

Once your order has been dispatched, you will receive an email with your tracking details. You can use this information to track your package directly through our courier partner’s website or via the tracking page on Preity’s Silks.

We accept all major credit/debit cards, UPI, net banking, and digital wallets. For international payment s they must contact WhatsApp number @916380227697 , we also accept payments via PayPal.

Pls connect with us on @916380227697  whatsapp for any tailoring services

We often run special promotions, festive discounts, and offers.  following us on social media for the latest deals.

Yes, we ship worldwide. International shipping charges and delivery times will vary depending on the destination.

You can reach our customer support team via email at info@preityssilks.com or call us at +91 9686106671 during business hours (Monday to Saturday, 9 AM to 6 PM IST).

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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