Eligibility for Exchange

• Timeframe: Exchanges are accepted(on approval) within 3 working days from the date of Requests made beyond this period cannot be accommodated.
• Condition: Items must be unused, with foldings and tags intact, and in their original packaging to be eligible for exchange.
• Excluded Items: No exchanges allowed for accessories (Neckpiece, Jhumkas, Bangles, Earrings), readymade/stitched blouses, or items with falls or tassels.

Initiating an Exchange

• Damaged Goods: In case of damaged merchandise upon receipt, notify us within 24 hours via email at info@preityssilks.com. Please include a photo of the damaged product with tags.

Shipping and Costs

• Return Shipping: Customers are responsible for return shipping and Shipping costs are non-refundable.
• Delivery Time: Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.

Important Notes

• Damage Responsibility: Preitys Silks is not liable for damages occurring after purchase due to rain, stains, incorrect cleaning, or normal wear 
• Service Exclusions: Products with falls, tassling, or blouse alterations are not eligible for return/exchange.
• Sale Items: Products purchased at a sale/deal price are not eligible for return/exchange.
• Payment Gateway Charge: A 4% charge will apply to any paid order cancellations initiated by the customer, which must be borne by the customers.

Dispute Resolution

• Contact: For any disputes regarding cancellations or returns, please contact us at info@preityssilks.com.
• Decision: All decisions by Preitys Silks regarding disputes shall be final 
• Governing Law: This policy is governed by and construed in accordance with the laws